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Bury’s still gotthe right carefor you.

Bury has health and care services where andwhen you need them. They might just berunning in a different way right now to keeppeople protected and safe.

Committed to providing services safely

During the COVID-19 pandemic, there have been some changes to the way Bury’s healthcare services are operating. It’s still important to know which service is right for you and we can help you make the right choice. Not only will this help you get the healthcare you need, but it will also help protect the NHS by ensuring people are using the right service at the right time. This means better services for Bury people in the long-run.

Managing coronavirus

To protect yourself and others, do not go to your GP, pharmacy or hospital if you’re showing symptoms of coronavirus.

Vaccines are here

The coronavirus vaccine is now rolling out across Bury and you will be contacted by the NHS when it’s time to have yours. Find out more vaccine information here.

Look out for the symptoms

If you have any of the following symptoms, stay at home and book a test straight away:

  • A new continuous cough
  • High temperature
  • Loss/change of smell or taste

Getting tested

There are plenty of testing options in Bury including walk-through, drive-through and bookable appointments. Get the latest information about testing or call 0161 253 5515.

Self-isolating

Most people with coronavirus feel better within a few weeks and you can manage your symptoms at home while you recover. But if you need medical advice while isolating you can use the NHS 111 online coronavirus service in the first instance or call 111 if you are worried about your symptoms and not sure what to do.

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Self care

Take control

A lot of minor illnesses and injuries can be treated at home with a little TLC. Headaches require pain relief and relaxation. Small cuts need cleaning and plasters. Vomiting and diarrhoea means fluids and rest. Stock your medicine cabinet with paracetamol, antiseptic wipes, plasters and anti-diarrhoea medicines, so they’re to-hand when needed.

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Pharmacies

Don’t hang around

Coughs, colds, aches and pains. Your local pharmacist is still available to help with common medical problems and more. Often open late as well as weekends, they’ll offer professional healthcare advice, over-the-counter medicines and even private consultations, so there’s no need to wait for a GP appointment.

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GP
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GP Services

Here when you need us

You can still get a consultation or access GP services when you need to, but this may be on the telephone, via secure message or online. However, if your GP feels you need to come into the practice, they’ll let you know and arrange for this to take place safely.

Speak to your GP or register with a local GP practice to find the best solution.

Out of normal surgery hours, GP care is still available in Bury with our extended working hours service in the evenings and at weekends. Bury GP Federation runs this service, and you can check availability via your GP practice. If necessary, you’ll be seen either virtually, or face-to-face, but it may not be your regular GP.

For urgent GP services, Bury has an out-of-hours service running right through the evening and the early hours until your normal practice is back open. To access please call NHS 111 first.

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NHS 111

If in doubt, talk it out

NHS 111 can help with urgent medical problems when you’re not sure what to do. The team of expert call handlers backed by clinical teams are on the phone or online to help you access the care you need right away.

They’ll listen to what’s wrong and make sure you get the right treatment as quickly as possible. That might be booking you in at your local A&E, or directing you to other services.

Contacting NHS 111 first will help NHS urgent and emergency care services maintain social distancing and ensure everyone receives the right care in the right place, quickly and safely.

People with life-threatening illnesses or injuries should continue to dial 999. Anyone who arrives at A&E without calling NHS 111 will still receive medical care or advice, with those needing emergency treatment prioritised.

You can use NHS 111 by visiting 111.nhs.uk or calling 111.

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Accident & emergency

If it is life-threatening, call 999

A&E and the 999 service, should only be used for serious and life-threatening issues. These include:

  • Loss of consciousness
  • Confused states and fits
  • Severe chest pain
  • Breathing difficulties
  • Severe bleeding
  • Broken arms and legs
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Service update

A&E departments are operating differently

Due to coronavirus and to keep everyone safe, A&E departments are operating differently to usual. To ensure people are seen quickly and keeping staff and patients safe, on arrival you’ll be assessed by a healthcare professional and directed to the most appropriate place for your needs. This may be the emergency department, but if you can be safely helped by another service, you might be directed to the medical team that works alongside A&E helping with urgent non-emergency situations. If you visit A&E with minor illnesses and injuries, help may be provided to book a GP appointment instead.

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Online support

Helping people help themselves

NHS.uk offers plenty of support for health and wellbeing. It’s your complete guide to conditions, symptoms and treatments, including what to do and when to get help.

Alongside medical support, we’ve got a range of other care and support options available. For more advice closer to home, the Bury Directory can help you find all the information you need all in one place.

For our vulnerable residents who would like support to spend more time outside of home, for example shopping or getting some exercise, support is available through the Bury Community Hubs. Our Hubs are also supporting households who are isolating and do not have friends or family nearby who can help them.

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Mental health support

Helping with the highs and lows

It’s ok to not be ok and we’re here to help you manage your mental wellbeing. From worries and anxiety to panic attacks and depression, mental health concerns are different for everyone, but there are plenty of support services available.

The Getting Help Line 0161 464 3679, Monday to Saturday (8am to 8pm) is a confidential help service available 6 days a week for everyone in Bury who is experiencing difficulties with their mental and emotional wellbeing. Online and text services are also available via the Mental Health Support hub.

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Finding you the right service

Zilpha and Freddy

Until she needed it, Zilpha didn’t realise the wealth of services available to help her 3-year-old son with meningitis

Helena and her mum

Pharmacies and out-of-hours services help both mother and daughter

Common misconceptions

Health – it’s a complicated matter. No wonder so many of us have misconceptions about which services to use for what. A few quick facts can help you save time, ease pain and reduce strains on the NHS, too. Get in-the-know here.

If you have a cold or flu, your doctor can’t help much. The truth is, there is no magic cure for these illnesses. The body will fight them off with some good rest. Stay hydrated, keep warm and take paracetamol or ibuprofen to ease suffering. You’ll be back to best in no time.

Pharmacists are medical experts with 5-years’ training. So when you need a quick bit of advice for minor illnesses – like colds, sore throats, tummy trouble and aches and pains, or a minor injury – just ask (they love to help!) And, if you do really need to see a GP, they’ll let you know.

Evening and weekend GP appointments are available in Bury, and there are plenty of them. Though you may not be able to get one at your own surgery, they can help you arrange an appointment at one of three centres across Bury. Give your own doctor a call to find out more.

Before visiting A&E, think twice. Can your illness or injury be treated with another service? Not only will you save time, but you will really help someone who really needs emergency care.

NHS 111 on the phone or online can help if you have a medical problem and you’re not sure what to do.

If you have an urgent medical problem, NHS 111 is there for you 24/7

If you have an urgent medical problem and you’re not sure what to do, the experts at NHS 111 are on-hand 7 days a week. Simply answer questions about your symptoms on the website or on the phone, and get the best advice on what to do.

You can access lots of mental wellbeing support directly without needing to be referred. Support is available right now online and by text, and Bury’s Getting help line is available on the phone 6 days a week for people of all ages. Find out what’s available.

Hospital Doctor

"It’s so much help knowingthis service is out there for you."